Frequently Asked Questions
Frequently Asked Questions
PRODUCT INFORMATION
Will SNÜX fit my ski boots?
SNÜX have been designed with the aim of fitting all alpine ski boots. Currently an Adult size is available that fit any traditional ski boots on the market. Visit our size guide for more information.
Do SNÜX require batteries?
No. SNÜX are powered by our COZYTECH® Active-Thermal technology engrained into the fabric.
Can I use SNÜX for ski touring?
Yes.
Can I use mountaineering crampons with SNÜX?
Yes.
Are SNÜX available in Youth sizes?
Not currently. Sign up to our newsletter or follow us on social media for updates.
What conditions are suitable for SNÜX?
Use SNÜX in a variety of alpine conditions to keep feet warm and dry. Suitable for temperatures ranging from +2°C up till -30°C.
What kind of product testing do you do?
SNÜX have performed tests in three different types of environments. From our design studio and manufacturing facility where precision and quality control tests are performed, to advanced thermal laboratory testing, accredited by NASA for thermodynamics. Followed by strenuous in-field on mountain testing in some of the most extreme alpine environments carried out by real athletes in a variety of countries.
Where are SNÜX made?
Designed by SNÜX in Sydney, Australia and produced with a global collaborative effort. Materials are sourced from Italy, Switzerland and Taiwan, assembled in China at a selective apparel manufacturing facility that produces amazing products for some of the world’s most renowned outdoor apparel brands we all know and love.
Are SNÜX patented?
Yes. SNÜX are the world’s leading ski boot cover produced specifically for alpine ski activities.
SHIPPING AND DELIVERY
When will my order arrive?
Once your order has been confirmed, it will be dispatched with the appropriate courier within 48 hours during working days, and fully traceable to it’s final destination. For estimated shipping times, please visit Shipping information.
Can I cancel my order?
Unfortunately, once your order has been placed, it is too late to cancel your order. If you request a cancelation we may be able to do so if the order has not yet been packed and shipped at our warehouse.
Where does SNÜX ship to?
We ship to all countries with expedited postage. Visit Shipping information for detailed information.
From where do you ship?
We have one warehouse in California, USA and one warehouse in Leinster, Ireland. All orders placed from within North America are dispatched from California and all ordered placed from within the United Kingdom and Europe are dispatched from Ireland. Orders made to other destinations are dispatched from the most appropriate warehouse location based on proximity.
What is your return policy?
We want you to be satisfied with your purchase.
If your order is incorrect or damaged, please email us at help@snux.fr within 72 hours of receiving your order and our customer care team will assist you in resolving the issue.
